Try these troubleshooting steps:
Check to ensure you are using the correct link.
- Mobile Desktop: mobile.claimocity.io
- Desktop: desktop.claimocity.io
Check your username.
- You should have received an email from support@claimocity.com with your username.
- Most usernames follow this format: First Initial + Last Name (Example: jsmith)
- Usernames are case-sensitive and must be entered in all lowercase.
- Check to ensure you are not inadvertently adding any spaces before or after your username
Change your password.
Change your password (Desktop)
Refresh the Page (Desktop Version).
- Press Ctrl + F5 to refresh the page. This ensures that any recent updates are properly processed.
Clear your browsing history.
In many cases, uninstalling and reinstalling the current mobile version from your app store will resolve the issue.
Claimocity Mobile App for Android
Try a different device.
- If you are unable to log in via the web browser, try the mobile app on your phone.
- You can download this app from your phone's app store by searching for Claimocity.
Are you attempting to login from a new device or location?
If you are able to login on one device, but not another this indicates there is not an issue with your access.
We have seen an error occur in facilities that have a block or firewall. For this you would need to reach out to the facility IT department to request they whitelist the web address https://mobile.claimocity.io
If this option is currently unavailable to you, you can try using an Incognito Tab.