How to Avoid Creating Duplicate Patients in Claimocity Mobile

Duplicate patient profiles cause discrepancies in patient records and billing information. Avoid duplicate patient issues using the following tips.

Integrated Facilities 

• If your facility is integrated, as indicated by the Claimocity Connect icon, you want to refrain from manually adding patients. 
• The Claimocity Connect icon is shown at both the facility and patient levels.  

Connected Facility 

Connected Patient

• If a patient does not appear in your census, utilize the search function within Claimocity to locate and add the visit.  This ensures that patient information remains accurate and up to date.  

• If you cannot locate a patient using the search function, please promptly inform our support team to ensure there is no integration issue.  
  • Email support@claimocity.com with the Patient's Name, DOB, and Name of the connected facility.  

Non-Integrated Facilities

• For non-integrated facilities, you will manually add patients at their initial encounter.  Upon clicking the blue "+" icon you will be taken to the Add a Patient Visit page.  
• You will be taken to Patient Search when you enter the patient's name.  You will be presented with any patient whose name matches the letters you enter. 
• Please ensure that you carefully review any potential matches before proceeding with adding a new patient.