1. Does the facility need to pay for the software?
No! Private practices pay for all software and usage fees. These fees are not transferred to the
facilities in any way.
2. Is it HIPAA compliant?
The API connection is secured using encryption with a private certificate, ensuring that all data
transmitted between the client and server is encrypted and cannot be intercepted or altered
by unauthorized parties. The private certificate authenticates the server, providing assurance
that the client is communicating with the intended and trusted source, not an imposter. This
combination of encryption and authentication safeguards sensitive information and prevents
unauthorized access.
3. Who can authorize integration at the facility?
The PCC Admin at the facility.
4. How is the integration authorized?
- Submit Request: Your facility’s PCC administrator submits an integration request to PCC.
- Confirmation: If approved by PCC, Claimocity’s Support team will notify you once the
integration is activated.
Note: PCC typically takes ~5 business days to review/approve integration requests.
5. What are the benefits of integration to the facility?
Integration offers more reliable and faster documentation. Information will be shared between
PCC and Claimocity, allowing providers to pull in the latest vitals, immunizations, medical
history, and more from PCC to aid in their documentation. Once completed, the note will sync
back to PCC, eliminating the need for manual uploads.
6. Who can I contact for more information?
General questions: Please reach out to our Client Services team at support@claimocity.com.